Job Title: Ecommerce Support
Location: Warwick Uni
Rate: £25.58ph via an Umbrella Company (Inside IR35) or £19.55ph PAYE
Employment Type: Contract (5 Months)
Hours: Standard 40 Hours Per Week
Reference: J39453
Job Description:
Working within the global Brand Partnerships Experience and Collections (BPEC) Ecommerce Team, this role offers a dynamic opportunity for an individual with a blend of technical expertise, customer-centric focus, and a strategic approach to enhancing Ecommerce and online experience.
We are looking for a proactive problem solver with a passion for optimising digital experiences. The role involves supporting our Ecommerce Team and Experience Ecommerce End Users with a number of workstreams.
Skills Required:
- Experience of writing briefs for Third-party Agencies and managing projects through to delivery with them.
- Ability to manage multiple tasks simultaneously.
- Meticulous attention to detail.
Position Description:
- Experience end user support and able to resolve end user enquiries, technical issues, and support requests related to the experience ecommerce tech stack.
- Escalate complex issues to the relevant teams and co-ordinate resolution.
- Build and maintain relationships with end users.
- Onboard new users.
- Provide ongoing training and updates for end users.
- Develop and manage user guides.
- Gather and monitor user feedback.
- Process and workflow development: Develop and refine support processes and workflows to enhance efficiency and effectiveness.
- Data analysis and reporting: Generate reports and analyse data, providing recommendations for optimisation where appropriate.
- Website management and optimisation co-ordinate web updates with Accenture during the migration to DX in 2024.
- Support with the implementation of strategies for CRO (Conversation Rate Optimisation) to enhance the user journey and boost conversion rates.
- Conduct A/B testing and analyse user behaviour to identify opportunities for improvement.
- Collaborate with the marketing teams to implement SEO (Search Engine Optimisation) best practices.
- Monitor and optimise website content for search engine visibility and ranking.
- Collaboration with Marketing Communications Team: Work with the Marketing Communications Team to optimise website content, Ecommerce user journeys, and transactional email communications.
- Platform Upgrades and Rollouts: Support with the deployment of platform upgrades, and corresponding communication and training for end users.
- Assist with the rollout of Checkfront version 4.1 across existing licenses and new operators/markets.
- Support the briefing and development of a new booking platform aligned with our client's wide platform.
- Support with the development and deployment of a new Ecommerce platform aligned with our client's "Go To Market Strategy".
Experience Required:
- Experience of writing briefs for Third-party Agencies and managing projects through to delivery with them.
- Ability to manage multiple tasks simultaneously.
- Meticulous attention to detail.
- My priority is a basic level of technical expertise with a strong attitude for learning and getting to grips with our tech stack.
Experience Preferred:
- Experience of using a Content Management System (CMS) platform (ideally AEM).
- Experience of writing reports and making data-driven recommendations.
- Some experience within a digital marketing, digital development or Ecommerce Team or agency.
Education Required:
- Strong problem-solving skills.
- Excellent team player with good interpersonal skills.
- Excellent oral and written communications skills.
- Experience of using Google Analytics and SEMRUSH (or similar).
- Experience of working with Systems Integrators on Technical Development.
- Knowledge of Agile Methodology.
- Understanding of our client and it's business.
Additional Information:
This role is INSIDE IR35
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Our Clients are unable to provide sponsorship for Tier 2 General Visas; therefore, only candidates eligible to work in the UK need apply!
Caresoft Global Limited operates as an Employment Business and Employment Agency.
We are an independent highly-experienced recruitment consultancy dedicated to specialist markets within the Automotive, Aerospace, Agricultural & Construction Industries.
No terminology within this advert is intended to unlawfully discriminate on the grounds of age, sex, race or disability and we welcome all applications.